Military & Veteran Affairs

 

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Frequently Asked Questions

How do I start using my benefits?

If you are the Service Member or Veteran:

Go to GIBILL.VA.GOV, click on "Apply for Benefits," start the VONApp. You will need to complete the VA Form 22-1990. About 6-8 weeks after you complete the VA Form 22-1990 you will receive your Certificate of Eligibility in the mail.

Documents to turn into the Office of Veterans Affairs:

  • VA Form 22-1990
  • Certificate of Eligibility
  • DD-214 (if applicable)
  • Notice of Military Student Registration by Term
  • Schedule and bill printed from SHIP
  • Military Transfer Credit Form
  • Military Transcript

If you are a Post 911 Transfer of Eligibility:

The Service Member must complete the Transfer of Eligibility process and be approved for the transfer. Once the approval comes in go to GIBILL.VA.GOV, click on "Apply for Benefits," start the VONApp. You will need to complete the VA Form 22-1990e. About 6-8 weeks after you complete the VA Form 22-1990 you will receive your Certificate of Eligibility in the mail.

Documents to turn into the Office of Veterans Affairs:

  • Proof of Transfer of Eligibility
  • VA Form 22-1990e
  • Certificate of Eligibility
  • Notice of Military Student Registration by Term
  • Schedule and bill printed from SHIP
  • DD-214 (if applicable)
  • Military Transfer Credit Form (if applicable)
  • Military Transcript (if applicable)

If you are a Chapter 35 student:

Go to GIBILL.VA.GOV, click on "Apply for Benefits," start the VONApp. You will need to complete the VA Form 22-5490. About 6-8 weeks after you complete the VA Form 22-5490 you will receive your Certificate of Eligibility in the mail.

Documents to turn into the Office of Veterans Affairs:

  • VA Form 22-5490
  • Certificate of Eligibility
  • Notice of Military Student Registration by Term
  • Schedule and bill printed from SHIP
  • DD-214 (if applicable)
  • Military Transfer Credit Form (if applicable)
  • Military Transcript (if applicable)

Can I receive VA benefits and have financial aid?

  • Yes, most financial aid maybe received along with GIBill benefits or Tuition Assistance.
  • If you are eligible for 100% Post 911 you will not be able to receive the HOPE scholarship.
  • For more details please contact the Office of Financial Aid at 912.344.3266

Can I get a waiver for my fees?

  • Some students may be eligible for fee waivers.
  • Students who are on active duty orders may receive Special Institutional Fee Waiver. This waiver waives the Institutional Mandatory Fee. Waivers are good up to 12 months, after 12 months students must re-apply.
  • Students who are U.S. Military Reserve or Georgia National Guard Combat Veterans who are Georgia Residents may qualify for may receive Mandatory Fee Waiver. This waiver waives all mandatory fees. This waiver must be completed each semester.
  • If you have questions about waivers or think you may be eligible for a waiver please contact Angela Link-Perez at Angela.Link-Perez@armstrong.edu

How do I know what benefit I am eligible for?

The Armstrong Office of Veterans Affairs does not determine eligibility for benefit or have access to any student’s Department of Defense VA records. Please contact the VA directly at 1.888.442.4551.

How many months of eligibility do I have left?

The Armstrong Office of Veterans Affairs does not determine eligibility for benefit or have access to any student’s Department of Defense VA records. Please contact the VA directly at 1.888.442.4551.

Where is my VA check?

This is probably the most often asked question in the Armstrong Office of Veterans Affairs. Please remember that any time a certification is sent out the time to process this paperwork can range from six to eight weeks plus mail time. Typically payments are sent to the student around the 1st of the month; payments are always a month behind. Also, as of late, Atlanta has been receiving a larger number of requests for veterans (covering a thirteen state area) to attend school under the GI Bill, and like the rest of the government has been subjected to downsizing. This also accounts for the timeliness of processing certifications. The best suggestion is to call the VA at 1.888.442.4551 and talk to a counselor. This is the avenue the Armstrong Office of Veterans Affairs takes as well. If the call center says there is something wrong with your file, please contact the Armstrong Office of Veterans Affairs by stopping by, Victor Hall 105, or send an email to Laura.Pallini-Bolton@armstrong.edu

What must I do to ensure no problems arise in the payment of my benefits?

The most effective way to avoid problems with your benefits is to turn in everything required for certification on time. Also, the fewer changes you make to your paperwork (schedule and bill) once you have turned them into the VA office the better. Changes to benefits do create delays and possibly debts with the VA.

What do I do if I have to withdraw from a class after the semester begins?

  • Students should be aware that a reduction or change in their hours may affect their Veterans Educational Benefits and/or Tuition Assistance.
  • Students will need to pick up a Withdrawal Form from the Enrollment Services counter in Victor Hall. You will need to have your professor, Veterans Affairs, and if applicable Financial Aid sign off on the form before it will be processed. You will turn in the completed form at Enrollment Services.
  • If you are using GoArmyEd you will need to complete the above process and also withdrawal from the course within GoArmyEd.

What do I do if I have to withdraw from Armstrong after the semester begins?

  • Students should be aware that a reduction or change in their hours may affect their Veterans Educational Benefits and/or Tuition Assistance.
  • Students will need to pick up a Semester Withdrawal Form from the Enrollment Services counter in Victor Hall. You will need to have your professors, Veterans Affairs, and if applicable Financial Aid sign off on the form before it will be processed. You will turn in the completed form at Enrollment Services.
  • If you are using GoArmyEd you will need to complete the above process and also withdrawal from the courses within GoArmyEd.

What if I am called to active military duty during the semester?

Students who receive active duty orders during a semester in progress must complete the Semester Withdrawal process and also provide the Office of Veterans Affairs with a copy of the active duty orders. The orders must include the date the student must report for duty and the length of time of service. This official documentation is required in order to receive a military withdrawal. A military withdrawal results in the assignment of WM for all class in which the military withdrawal is being applied (which do not factor into the GPA) and allows for a full refund of tuition and fees. Students must complete the military withdrawal paperwork within 10 business days of the end of their military obligation or receipt of PCS orders. Students cannot receive military withdrawals for semesters that have already been completed.

How much money will I get?

Payment rates are set by Congress each year and any changes are typically effective in August for Post 911 and October for other benefits. Rates are available at: http://gibill.va.gov/resources/benefits-resources/rates-tables.html

I am Post 911, will my class schedule be canceled if the Ch 33 doesn’t pay tuition/fees by the payment deadline?

No, the Armstrong Office of Veterans Affairs places a deferral on your student account. This deferral prevents you from having your schedule cancelled. You will need to make plans to pay upfront for any balance in your student account not covered by Post 911 including housing and meal plan.

This deferral is placed on a student’s account ONLY once the student has turned in all appropriate paperwork each semester.

Do I need to pay tuition/fees upfront and then wait to be reimbursed by the VA?

  • Post 911 and Vocational Rehabilitation students do not need to pay for tuition and fees upfront in lieu of VA funds arriving. The Office of Veterans Affairs places a deferral on each students account once the student has turned in all appropriate paperwork for that semester.
    • Post 911 does not cover students housing and meal plan, these must be paid by the payment deadline.
  • Army TA students do not need to pay for tuition upfront in liey of TA funds arriving. The Office of Veterans Affairs places a deferral on each students account once the student has turned in all appropriate paperwork for that semester.
    • Army TA does not cover fees, these must be paid by the payment deadline.
  • Chapter 30, 32, 1606, 1607, 35 The student is responsible for paying all tuition and fees by payment deadline.

When I look at my student account, my tuition/fee balance is being taken from my financial aid; will I get that money back?

Yes, the financial funding in your student account is applied to your tuition/fees, but as soon as the VA’s payment registers in your student account, it replaces the money taken from student loans or other financial aid and you will receive it in a refund.

When I contacted the VA school certifying official, I found out I hadn’t been certified yet. Why wasn’t I certified earlier?

The Office of Veterans Affairs can only certify students who have turned in all appropriate paperwork. Once all appropriate paperwork is turned in all files are processed in the date order they are received.

I am a prospective Armstrong student, how does my being a veteran affect how I am admitted to the institute?

All military students are admitted to Armstrong by the same standards as regular students.

I’ve been receiving notices from the Bursar’s Office that I have a balance due, even though my tuition/fees should be paid by my Post 911 benefits or Tuition Assistance. What do I need to do?

You may have been automatically emailed because of a pending balance on your students account. You will receive these until your Post 911 or Tuition Assistance payment arrives. If you have questions or concerns you may email the Veterans Affairs Coordinator at Laura.Pallini-Bolton@armstrong.edu