Armstrong Atlantic University Georgia

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Outcomes Assessment

  1. Report Period 6/02/10 - 6/09/11

  2. Student Learning Outcomes
    1. Students will learn to improve their problem solving and coping skills.
    2. Students will improve their decision-making skills and goal setting skills.
    3. Students will achieve greater insight and understanding of self.
       
  3. Method
    1. Assessment of Individual Counseling.
      1. The assessment tool used was the Student Feedback Form. It was last revised 01/09. The form looks at age, gender, ethnicity, year in college, number of counseling sessions attended at time of filling out the survey, and reasons for seeking counseling. It has 16 questions that address learning outcomes, satisfaction and quality issues on a 5-point scale. (1 = strongly disagree, 5 = strongly agree) It has four open ended questions. Two about the most helpful and least helpful aspect of services received, one that asks about what new services would like us to have in the future, and one that asks, what reaction do you have to your counselor that you would like him or her to know? They are kept in the waiting room and students are encouraged to fill one out after one or more sessions.
    2. Assessment of classes, seminars and groups.
      1. The assessment tool used is the Group/Seminar Evaluation form. It has has a 5 point scale that lets the student rate the facilitator, learning outcome and quality of the presentation with four questions. It also has three open ended questions that ask about what the most helpful and least helpful part of the seminar was for them, along with suggestions for future topics. Students in the class are given the feedback forms, fill them out and turn them in at the end of the class.
         
  4. Results. (26)
    1. Individual Counseling (n = 26)
      1. Students will learn to improve their problem solving and coping skills.
        1. Responses to key questions. (% that answered with a 4 or a 5)
          1. Counseling has helped me learn better coping skills (85%)
          2. Counseling has helped me improve my problem solving skills (81%)
      2. Students will improve their decision-making and goal setting skills.
        1. Responses to key questions. (% that answered with a 4 or a 5)
          1. Counseling has helped me to improve my ability to make decisions and set goals (85%)
      3. Students will achieve greater insight and understanding of self.
        1. Responses to key question.
          1. My counselor has helped me understand myself better (88% chose a 4 or a 5)
      4. Average across all 4 measures = 85%
    2. Group/Seminar Evaluation Form (n = 190)
      1. Students will learn to improve their problem solving and coping skills.
        1. (87%) chose either a 4 or 5 in response to, I learned new skills that will help me succeed academically.
           
  5. Additional Outcomes Measures (% that chose either 4 or 5)
    1. Individual Counseling
      1. I have experienced improvement in the condition or problem for which I sought services (77%)
      2. My counseling sessions have helped me stay in school (77%)
      3. My counselor has helped me reduce my stress level (92%)
    2. From Group/Seminars evaluation form.
      1. I would recommend this (group/seminar) to others (92%)
         
  6. Responses to Open Ended questions
    1. Student Feedback Forms
      1. 88% wrote a comment in response to the Most helpful aspect of services I have received question. All comments were very positive.
      2. None wrote a critical comment in response to the least helpful aspect is question.
      3. 58% wrote comments in response to What reactions do you have to your counselor that you would like him or her to know?
        1. Comments were 100% positive with many extremely positive.
      4. Four students (15%) responded to our What new services would you like to see us have in the future? The comments were:
        1. Psychiatrists
        2. Advertise their service more
        3. Get the word out. A friend told me, but I had never heard of the counseling center before
        4. Lack of career outlook material (Possible that counseling sessions did not cover that specific topic)<
    2. Group/Seminar Evaluation
      1. 11 students (6%) responded to Comments and or suggestions of future topics for presentations.
        1. One wanted a class taught on how to deal with a bad roommate.
        2. Four wanted more time given to the relaxation exercise taught by Ms. Williams.
        3. Six said they would have liked their Stress Reduction Class earlier in the semester.
           
  7. Changes in Response to Assessment
    1. Individual Counseling
      1. The person requesting a psychiatrist was unaware and did not ask a counselor, as we have had a part time psychiatrist on site for several years now, that we actively refer to.
      2. The two comments about advertising our services more, may reflect the loss of our graduate student position at the end of FY 2009. She was charged with advertising our services and was very active in that regard. If we get more staff, we should be both able to advertise more and be able to provide quality services while meeting the resulting increase in service demand. We consistently see 15% - 20% more students each year so we are still getting lots of referrals and walk ins.
      3. In response to career outlook material, the director will repeat referral process to Career Services and other programs on campus to volunteers and interns, to help make sure students are made aware of additional services available to them.
    2. Group/Seminar Evaluation
      1. The students who wanted a class on dealing with a bad roommate may find what they are looking for is a class on relationships the director teaches each semester.
      2. Ms. Williams was informed that there were requests that she spend more time doing the relaxation exercises in her stress reduction presentation and she will do so starting Fall of 2011.
      3. The students who made the stress reduction seminar presented earlier in the semester were all in a large (80 plus) nursing class. The professor involved was informed and plans to bring us in much closer to the start of the semester.