Armstrong Atlantic State University Savannah Georgia.
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Information Technology Services

Google Apps: Frequently Asked Questions

How do I get a Google Apps Account?

IT Services Helpdesk distributes Google Apps Accounts and passwords for new employees at the Helpdesk counter. The Armstrong Employee System & Technology Acquisition  request is typically completed prior to new employees first day. Please contact the Helpdesk at helpdesk@armstrong.edu or 344.2518 to verifty your account is ready to be picked up at Armstrong Center, Suite 16. All employees must have a Google email account to access technolgy services on campus.

What will my email address change?

Your email address will be Firstname.Lastname@armstrong.edu.

How much space do I have for my email messages? What if I run out of space?

Your account has 25GB. You'll probably never run out of space. In fact, a heavy email user who sends and receives lots of file attachments and archives all messages might use up to 5% of this space a year, so it would take many years to use up all of the available space. Also note that Google Apps restricts the size of file attachments to 20 MB, so you don't have to worry about a few large files using up your storage space.

How do I log in to Google Apps?

To log in to Google Apps:

  1. Go to http://email.armstrong.edu.
  2. Log in with firstname.lastname and the password that was provided
  3. Follow the instructions to set your personal password and for initial setup.

The link can also be found on the Login Page of Armstrong’s website. 

How do I get my password reset?

There is a form availabe to request for a password change or you contact the IT Services Helpdesk at helpdesk@armstrong.edu.

Can I access Google Apps offline?

No, you must be connected to the Internet to access Google Apps.

Which web browsers can I use with Google Apps?

Google Apps works optimally on a modern browser:

  • Google Chrome
  • Mozilla Firefox
  • Apple Safari

Are there any other system requirements?

No. Because Google Apps runs in a web browser, you just need to use a supported browser.

What languages does Google Apps support?

The interface for both Google Apps Email and Google Calendar are available in over 50 languages. For a list of the available languages and instructions on how to set a different language, refer to the Gmail Help Center.

I am new to the Google interface. What are some of the Google issues I should be aware of?

Google’s “All Mail” tab contains everything in your mailbox. Do not move “All Mail” and select Delete. This deletes everything in your mailbox.

How do I get assistance with Google?

Please visit the IT Services Training webpage for more information. If you need immediate assistance please contact the Helpdesk requesting assistance or a training session.

Do I need to use the VPN to access Google Apps when I'm offsite?

 No, you can just go to your Google Apps at http://email.armstrong.edu.

Can I automatically sort email into folders?

You can create rules to help with filtering email using the Filters feature in Gmail. Filters let you to manage the flow of incoming messages using keywords, sender, recipients, and more. Using filters, you can automatically label, archive, delete, star, or forward your mail, and even keep it out of your Spam folder. For details, refer to the Google Help Center.