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ITS Telephone Policy

Date Issued: 04/05/2011
Policy No.: ITS-060

Rationale

This policy establishes the procedures for the Armstrong telephone system for University Employees.

Procedure Reference

Office Telephones
All office telephones are charged to a departmental budget. The charge for these phones is set yearly by the office of Business and Finance. These telephones can be configured to dial campus locations only, local telephone calls only, or open to long distance telephone calls. All long distance if applicable may be charged to the departmental budget. To request an office telephone, contact ITS. These requests must be approved by the requestor’s Director, Department Head, Dean, or Vice President.

Quarterly (on or before January 15th, April 15th, July 15th, October 15th), ITS will distribute a list of telephone numbers and users to each Vice President for accuracy verification. ITS will also distribute the yearly charge for telephones with this list.

Conference Room Telephones
All conference room telephones are charged to a departmental budget. The charge for these phones is set yearly. These telephones can be configured to dial campus locations only, local telephone calls only, or open to long distance telephone calls. All long distance if applicable will be charged to the department. To request a conference room telephone, contact ITS. These requests must be approved by the requestor’s Director, Department Head, Dean, or Vice President.

Classroom Telephones
All classroom telephones are configured to dial only locations on campus. These telephones are also only configured to receive telephone calls from University Police.

Replacement/Upgraded Telephone
From time to time employees may request or may be required to upgrade the telephone or add a wireless connection to their existing phone. These requests must be approved by the requestor’s Director, Department Head, Dean, or Vice President and also be approved by the Chief Information Officer. To request an upgrade contact ITS. The employee’s department will be charged for this upgrade.

Long Distance Charges The university pays a long distance fee of approximately $.04 per minute. The telephone system measures long distance usage on each telephone and this fee may be passed on to the appropriate department. The use of long distance services must only be limited to official university business.

AT&T Telephone Lines
From time to time departments or employees may have specific needs that may only be suited by traditional telephone line supplied by AT&T. For those special circumstances, all requests for telephone service must be made through ITS with the approval by the Chief Information Officer. The entire cost including installation and monthly charges will be billed to the department. These requests must be approved by the requestor’s Director, Department Head, Dean, or Vice President.