Student Account FAQs
 

What is in my student account?

The student account lists charges and payments for each student and shows a balance due to the university or due to the student.

How do I find out how much I owe?

You can see your balance by logging into your SHIP account and viewing your bill in Touchnet Bill & Payment. Here's how: log into the Port of Armstrong and navigate to the Student Account & Financial Aid tab. Click on the term you want, and that takes you to SHIP. At the bottom of the page showing your charges, click on "bill+payment". This is where your charges show up once you register. When you register, this serves as your bill. Touchnet generates statements on a monthly basis for amounts that are at least 30 days outstanding, but before that, you won't receive a "Bill." Your charges are billed on your account when you register. They are due at that time, as well, though we do have final payment deadlines posted on the Academic Calendar for those students who register weeks in advance of the first day of class. This is also where you'll see any pending Financial Aid credits. If you don't see them, they may not have been finalized in the Financial Aid Office, so you may want to make an appointment with your Financial Aid Counselor.

How do I get my excess financial aid check?

“Excess” checks (checks produced when loans and scholarships exceed tuition and other charges) are produced weekly starting the fourth week of classes during the semester. You can either sign up to have your check deposited directly into your account or checks are mailed out on Fridays to the student’s address as recorded in the SHIP account.

What happens if I owe the university money?

A hold will be put on your account. Different holds prevent you from doing activities like registering and getting a transcript. “Holds” can be placed on the student account by a variety of departments. Contact that department if your account has been placed on “hold”. Types of holds are listed below.
                                                                                                                                                                                                                                                                                          

Your account may also be subject to collection action if the bill has been outstanding for 90 days or longer. Please contact us with questions! There may be additional penalties assessed and other consequences for outstanding balances referred to a collection agency.